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Showing 25–38 of 38
Consumer Law
Return Policies In NZ: What To Include And How To Stay Compliant
If you sell products (or even services) in New Zealand, customers will often ask one simple question before...
8 Feb 2026
Implied Terms & Consumer Guarantees for Goods Sales in NZ
If you sell goods in New Zealand (whether you’re running a retail shop, an online store, a trade...
31 Jan 2026
Refund Policy In New Zealand: Returns, Exchanges And The Consumer Guarantees Act
If you sell products or services in New Zealand, you’ll eventually deal with a customer asking for a...
22 Jan 2026
How Can Your Business Avoid Misleading or Deceptive Conduct? (2026 Updated)
When you’re running a business, it’s easy to think “misleading or deceptive conduct” only happens when someone is...
6 Jan 2025
Product Liability In New Zealand (2026 Updated)
If you sell products in New Zealand, product liability isn’t something to leave until “later”. One faulty batch,...
6 Jan 2025
Is It Illegal To Delete Or Change Your Business’ Online Reviews? (2026 Updated)
Online reviews can make or break a small business in New Zealand. They’re often the first thing a...
6 Jan 2025
Returns, Refunds and Exchanges: What Are Your Obligations? (2026 Updated)
You’ve made the sale, you’ve packed the order, and then the message comes through: “I want a refund.”...
6 Jan 2025
Displaying The Correct Advertised Price For Your Goods (2026 Updated)
Getting your pricing right sounds simple - until you’ve got in-store shelf labels, online listings, discount codes, “was/now”...
6 Jan 2025
How Can Your Business Comply With Consumer Guarantees? (2026 Updated)
If you sell products or services in New Zealand, consumer guarantees probably apply to you - even if...
6 Jan 2025
Customer Loyalty Programs: A Legal And Practical Overview (2026 Updated)
A great customer loyalty program can turn a one-off purchase into a long-term relationship. Done well, it helps...
6 Jan 2025
Recommended Retail Price: How Do You Know If Your Price Is Right? (2026 Updated)
Setting a price can feel like a guessing game. You don’t want to undercharge and burn out. But...
6 Jan 2025What Is Greenwashing? (2026 Updated)
More and more customers in New Zealand want to buy from businesses that genuinely care about sustainability. That’s...
6 Jan 2025
How To Deal With Negative Online Reviews (2026 Updated)
Negative online reviews can feel personal - especially when you’ve poured time, money and a lot of energy...
5 Jan 2025
Cancellation Fees For Services – How They Can Protect Your Small Business (2026 Updated)
If you run a service-based business, cancellations and no-shows can be more than “just annoying” - they can...
5 Jan 2025
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