Talk through a consumer law issue with our legal team

You can use the consultation for a wide range of business-facing consumer law questions, including refunds, returns, website statements, disclaimers, customer complaints, sales scripts, promotions, pricing issues or whether your customer terms are saying the right things. It is best suited to a defined issue you want legal input on, rather than a full audit of all business practices. If you send through any key documents or wording in advance, the lawyer can use the call to focus on the practical issue rather than spending time identifying the basics.

It is often a good fit for small businesses, founders, marketing teams and operators who have a specific consumer law concern and want quick legal clarity before taking the next step. That might be a business responding to a customer complaint, updating website wording, checking a refund position or deciding whether a promotion needs further legal work. It is less suited to large-scale reviews across multiple channels or documents. In those cases, the consultation can still help identify the main issues and whether a broader service would be more appropriate.

A short consultation can identify obvious issues, explain the legal position on the facts you describe and point out where your current approach may create risk, but it is not the same as a full compliance audit. Whether a business is compliant often depends on the exact wording used, the sales process, the product or service involved and how customer interactions happen in practice. If you need a deeper review of documents, website copy or promotions, we can recommend a more suitable fixed-fee service after the call.

The most helpful preparation is to send through the exact material you want to discuss, such as customer terms, website wording, a complaint email, refund policy, promotion copy or screenshots of the relevant sales flow. It also helps to note the outcome you are trying to achieve, for example whether you want to respond to a complaint, update wording or check a proposed approach before launch. That gives the lawyer enough context to use the 30 minutes efficiently and keep the advice tied to the issue that matters most.

If the consultation shows that your business needs further legal work, we can outline the next option rather than leaving you with a vague recommendation. That may involve a document review, updated customer terms, an advertising claims review or more detailed advice on a complaint or refund process. You are not locked into ongoing support by booking the consultation. The call is intended to help you understand the issue first, then decide whether any follow-up legal work is worth doing based on the level of risk and what you need to fix.

Submit an enquiry on this page or click 'Get started'. One of our legal consultants will review it within 1 business day and get in touch to understand what you need.

Your consultant will then email you a fixed-fee quote setting out the cost, scope and timing. If you're happy with it, you can accept the quote and sign our engagement letter online.

Once you've accepted, one of our Australian-qualified lawyers will work with you to complete your project. They'll contact you by email or phone if they need anything.

Sprintlaw works on fixed-fee pricing wherever possible, so you can review the scope and cost before you decide whether to proceed. For the Consumer Law Consultation service, pricing starts from $200.00.

After you enquire, a legal consultant will confirm what is included, the expected timing and whether any extra work is needed before you engage us.

We work online, so we can help wherever you are in New Zealand. Our team works remotely, mainly from Australia.

Your work is done by our Australian-qualified lawyers, who hold Australian practising certificates and specialise in business law. None of them are New Zealand lawyers or hold a New Zealand practising certificate.

Sprintlaw NZ Limited is a legal consultancy, not a law firm, and is not regulated by the New Zealand Law Society. We don't act in court or tribunal matters, conveyancing (including leases and business sales) or other reserved areas of work. Communications with Sprintlaw are unlikely to be protected by legal professional privilege. We still keep everything confidential under our engagement letter.