Check how your subscription model holds up across the full customer journey

This review is commonly used by businesses that charge customers on a recurring basis, including memberships, software subscriptions, meal or product deliveries, online communities, and service plans with automatic renewal. It is especially useful where customers sign up online, introductory offers are used, or cancellation is handled through an account portal rather than manually. If your business relies on recurring billing, renewal notices, discount campaigns, or trial-to-paid conversion, a review can help identify whether the customer journey creates legal risk beyond the wording of the terms alone.

The recurring problems are often about customer impression rather than one isolated clause. Common issues include unclear renewal wording, cancellation paths that are harder than sign-up, pricing that changes after an introductory period, refund statements that are too broad, and promotions that do not match the actual offer mechanics. We also look at how information is presented at checkout and in follow-up communications. Where customer data is involved, the right drafting and advice depend on For Subscription Compliance Review, the wording should follow your real information flows. For Subscription Compliance Review, collection points and disclosure practices shape the drafting. information in practice.

We review the materials and flows you provide within the agreed scope, usually including subscription terms, sign-up pages, checkout wording, renewal and cancellation process descriptions, refund settings, and relevant promotional material. The aim is to assess the subscription model as a whole rather than treating each item in isolation. You receive written feedback identifying key legal risk areas, where wording or process may need adjustment, and what next steps are worth prioritising. Marketing strategy, technical implementation and security remediation are outside this fixed-fee.

We can identify risk areas, explain where your current setup may be vulnerable, and recommend practical changes, but we cannot promise that any business is compliant in every scenario. Subscription models often change over time through new offers, revised billing logic, updated cancellation tools, or campaign-specific promotions. You receive practical guidance on the issues in scope, while any broader risk position depends on your documents, conduct and implementation. That is one reason we review both the documents and the real customer journey, not just a single set of terms in isolation.

Sometimes they can, particularly where a subscription campaign includes a competition, giveaway, prize mechanic, or location-specific promotion rules. Permit requirements can vary depending on where and how the promotion runs, and the legal position may also depend on the exact promotion mechanics and prize structure. As part of the review, we can flag where a promotion appears to raise an extra issue or may need separate attention. Obtaining permits, dealing with third parties, or managing any application process is not included in this service.

Submit an enquiry on this page or click 'Get started'. One of our legal consultants will review it within 1 business day and get in touch to understand what you need.

Your consultant will then email you a fixed-fee quote setting out the cost, scope and timing. If you're happy with it, you can accept the quote and sign our engagement letter online.

Once you've accepted, one of our Australian-qualified lawyers will work with you to complete your project. They'll contact you by email or phone if they need anything.

Sprintlaw works on fixed-fee pricing wherever possible, so you can review the scope and cost before you decide whether to proceed. For the Subscription Compliance Review service, pricing starts from $900.00.

After you enquire, a legal consultant will confirm what is included, the expected timing and whether any extra work is needed before you engage us.

We work online, so we can help wherever you are in New Zealand. Our team works remotely, mainly from Australia.

Your work is done by our Australian-qualified lawyers, who hold Australian practising certificates and specialise in business law. None of them are New Zealand lawyers or hold a New Zealand practising certificate.

Sprintlaw NZ Limited is a legal consultancy, not a law firm, and is not regulated by the New Zealand Law Society. We don't act in court or tribunal matters, conveyancing (including leases and business sales) or other reserved areas of work. Communications with Sprintlaw are unlikely to be protected by legal professional privilege. We still keep everything confidential under our engagement letter.