Review your standard terms for unfair contract risk

The issue is often not one dramatic clause, but a pattern of wording that gives the business much more power than the customer. Common examples include broad rights to change pricing or services without notice, cancellation terms that operate one way only, heavy penalty wording, wide liability exclusions, automatic renewals with unclear disclosure, and terms that let a business decide disputes on its own terms. We review the contract language in context and explain why a clause may be risky, not just whether it looks aggressive on first reading.

This page is about the contract document itself. We examine the wording in up to 2 standard contracts and provide a written report on clauses that may create unfair contract term exposure. A broader consumer law review might also look at checkout flows, website claims, staff processes, complaints handling or advertising. Here, the fixed-fee is centred on the contract text and recommended amendments. If you also want marketing material or customer journey issues reviewed, that can be discussed as separate work.

We look at the clauses most likely to affect customer rights and business discretion. That can include payment terms, refund and cancellation wording, renewal provisions, unilateral variation clauses, suspension rights, liability wording, indemnities, termination rights, dispute processes, and any promotion-related conditions built into the contract. Our report highlights the clauses that stand out, explains the legal concern in plain English, and suggests practical wording changes. It does not include permit applications, ongoing representation, or a separate marketing review unless that work is added later.

Yes, if those terms appear in the contracts or rules you want reviewed. This can matter where a promotion affects pricing, eligibility, prize delivery, exclusions or customer remedies. Promotion rules may depend on the mechanics and location of the competition, so the legal risk can change depending on how the offer is run. We can flag issues in the wording you provide, but permit requirements can vary depending on where and how the promotion runs, and any separate permit or filing work would need to be scoped separately.

It can be. Templates often include broad protections that sound commercially useful but may be too one-sided when applied to real customers. They also tend to miss the way your pricing model, refund process, service delivery or promotional setup actually works. That mismatch is where problems often start. A review helps test whether the clauses in your current terms line up with your real business practices and whether any wording could be challenged. If a template is mostly workable, we can identify the parts that need attention rather than replacing everything.

Submit an enquiry on this page or click 'Get started'. One of our legal consultants will review it within 1 business day and get in touch to understand what you need.

Your consultant will then email you a fixed-fee quote setting out the cost, scope and timing. If you're happy with it, you can accept the quote and sign our engagement letter online.

Once you've accepted, one of our Australian-qualified lawyers will work with you to complete your project. They'll contact you by email or phone if they need anything.

Sprintlaw works on fixed-fee pricing wherever possible, so you can review the scope and cost before you decide whether to proceed. For the Unfair Contract Terms Review service, pricing starts from $900.00.

After you enquire, a legal consultant will confirm what is included, the expected timing and whether any extra work is needed before you engage us.

We work online, so we can help wherever you are in New Zealand. Our team works remotely, mainly from Australia.

Your work is done by our Australian-qualified lawyers, who hold Australian practising certificates and specialise in business law. None of them are New Zealand lawyers or hold a New Zealand practising certificate.

Sprintlaw NZ Limited is a legal consultancy, not a law firm, and is not regulated by the New Zealand Law Society. We don't act in court or tribunal matters, conveyancing (including leases and business sales) or other reserved areas of work. Communications with Sprintlaw are unlikely to be protected by legal professional privilege. We still keep everything confidential under our engagement letter.