Put clear patient-facing terms around your allied health services

It helps to look at the document your clients will rely on day to day. We draft terms that can deal with appointments, fees, cancellations, consent, privacy-related wording, service boundaries and other practical points that commonly arise in allied health settings. The fixed-fee is for the terms themselves and one round of amendments. It does not include broader clinic policies, staff documents, dispute representation, technical website changes or ongoing advice as your systems evolve.

Allied health providers often deal with recurring appointments, missed sessions, treatment boundaries, sensitive health information and consent issues that a generic services contract may not address well. Clear terms can help explain what the client is booking, when fees apply, how cancellations are handled and what information is collected or shared. They are also useful where your practice uses online forms, reminders, telehealth elements or intake processes that need to match the wording clients actually see.

The content depends on how your practice operates, but these terms often cover booking and rescheduling rules, payment timing, cancellation or non-attendance fees, consent wording, privacy and confidentiality points, limits around the service being provided, communication methods and liability wording. If your practice has online intake forms, recurring sessions or referrals to third parties, those details may also need to be reflected. The aim is to produce one client-facing document that matches the real service flow rather than relying on broad healthcare wording.

Important details include the type of allied health services you provide, whether sessions are in person or online, how clients book, whether you require upfront payment, how you manage cancellations, and what information you collect before and after appointments. How you collect, use and disclose information will shape both the drafting and the advice, so data flows matter. If parents, caregivers, referrers or third-party funders are involved, that can also affect the wording and structure of the terms.

A template may be a starting point, but it often stays too general for an allied health practice with its own intake process, consent steps and privacy risks. For example, a standard form may not line up with your cancellation process, telehealth setup, referral pathway or the way you communicate with clients between sessions. Tailored drafting is useful where the factual working arrangement matters as much as the contract wording, especially if your practice handles sensitive information or offers several service types under one brand.

Just submit an enquiry via this page or click the 'get started' button on our website to submit an enquiry. After you've submitted an enquiry, one of our legal consultants will review your enquiry within 1 business day and get in touch to get a better idea of exactly what you are looking for.

Then your legal consultant will send through an email with a bit more information about the services you need, along with a fixed fee quote setting out costs, scope of the service and timing. Have a read through it, and if you're happy with the scope, you can accept and sign our engagement letter online - easy!

Once you've formally accepted, we'll connect you with a specialist lawyer and they will work with you to complete your project. They will contact you by email or phone if they need to get in touch.

Sprintlaw works on fixed-fee pricing wherever possible, so you can review the scope and cost before you decide whether to proceed. For the Allied Health Service Terms service, pricing starts from $900.00.

After you enquire, a legal consultant will confirm what is included, the expected timing and whether any extra work is needed before you engage us.

We operate completely online, which means we can help you wherever you are in New Zealand. We have office spaces in Sydney, and in Melbourne, but our use of technology allows our team members to work remotely from around the world. Our legal team are mostly based in Sydney, Melbourne, Brisbane and Perth. We also have a London office for Sprintlaw UK.

Our legal team is made up of experienced lawyers, who are specialists in various areas of law and hold an Australian legal practising certificate. None of our Sprintlaw lawyers are New Zealand qualified lawyers and they do not currently hold a New Zealand practising certificate.

They provide legal services working remotely from Australia via our 'legal consultancy' model, through which (under section 6 and section 35 of the New Zealand Lawyers and Conveyancers Act 2006) our Australian legal team are permitted to provide legal services to New Zealand businesses provided they do not provide services in certain 'reserved' areas of law. You can read our FAQ page to learn a bit more about our 'legal consultancy' model.

Given the strong similarities between Australian and New Zealand law, and the areas of law in which we practice (being small business and startup law), we do not view the fact that our lawyers have not qualified in New Zealand as having any substantive impact on the quality of our service. We are committed to ensuring that we provide high quality, affordable legal services to all our New Zealand clients.

Our legal team have all trained at leading firms, but have left the traditional corporate law world to join us on our mission to create a new and better way of delivering legal services. They have specialist expertise in technology law, intellectual property law, contract drafting and review, corporate law and commercial law.