Customer Contractswith expert lawyers

The contents of your Customer Contract will vary depending on your business and the type of services or goods you provide. Typically, Customer Contracts include provisions that clearly set out what you’re selling, payment details, and other important protections and limitations specific to your business.

As a general guide, they might include:

• what services the customer will receive
• the customer’s obligations
• the business’s obligations
• payment information
• how liability issues are dealt with
• how disputes will be resolved
• how the contract can be terminated

Whatever goods or services your business provides, your Customer Contract should clearly set out what you are doing. When arrangements with your customers are not properly documented, disagreements that arise later can become costly and time-consuming.

A big part of business legals is preventing problems before they happen. Having a properly drafted Customer Contract that is tailored to your business is essential to helping limit your liability.

Submit an enquiry through this page or click the ‘get started’ button on our website. After you submit your enquiry, one of our legal consultants will review it within 1 business day and get in touch to better understand what you need.

Your legal consultant will then send you an email with more information about the services you need, along with a fixed-fee quote setting out the cost, scope of the service, and timing. If you are happy with the scope, you can accept and sign our engagement letter online.

Once you have formally accepted, we will connect you with a specialist lawyer who will work with you to complete your project. They will contact you by email or phone if needed.

We support clients across New Zealand through our online-first model. Because we work remotely by phone, email and video call, you can use Sprintlaw from anywhere in New Zealand. Where relevant, we can also support businesses operating across Australia, the UK and other Sprintlaw markets.

Our legal team is made up of experienced commercial lawyers with strong backgrounds in contracts, privacy, employment, intellectual property, corporate, and general business law. For Sprintlaw NZ, legal services are provided by Australian- and UK-qualified lawyers who are familiar with the New Zealand legal requirements relevant to the business matters we support.