Payments privacy policy for New Zealand fintech and payments businesses

Payments businesses often deal with layered data flows that a general template does not explain well. You may collect account details, identity information, transaction records, device data, fraud signals and support information, while also relying on gateways, processors, banking partners or software providers. A more specialised policy can describe those relationships and disclosures more accurately. That matters because customer-facing privacy wording should match what your business is actually doing, not just what a generic website policy assumes a business might do.

It will usually cover what personal information is collected, how it is collected, why it is used, who it is disclosed to, whether it is stored overseas, and how individuals can access or correct their information. For payments and fintech businesses, it may also need to address onboarding checks, transaction monitoring, fraud prevention tools, processor arrangements and customer support records. Your data collection points, internal use and third-party sharing arrangements all affect the way this should be drafted, especially where multiple service providers sit in the payment flow.

We look at the practical structure of your service. That can include whether you are a payment facilitator, software platform, merchant-facing service, wallet product or embedded finance business, along with the kinds of data you receive and the providers you rely on. We also consider what your website, app and customer journey actually do. The factual setup matters because the legal position depends on the way the business handles information in practice, including what is visible to users and what happens behind the scenes.

You can use one as a rough starting point, but many templates are too broad in some areas and too thin in others. They may not deal properly with processor disclosures, fraud tools, transaction-related records, onboarding checks or the number of third parties involved in a payments stack. If the wording does not reflect your real data practices, it can create a mismatch between the document and your operations. Tailored drafting is usually more suitable where payment data and service-provider relationships are central to the business.

No. This service covers the privacy policy and the legal drafting needed for that document. It does not include broader compliance implementation, regulator engagement, technical security work or ongoing privacy management. If approval steps are relevant, we will explain what needs to be prepared and what sits outside the legal work. and approval depends on the relevant regulator or authority where any approval is needed. In other words, the policy is one important part of your privacy position, but it is not a substitute for operational controls, internal processes or other legal documents.

Just submit an enquiry via this page or click the 'get started' button on our website to submit an enquiry. After you've submitted an enquiry, one of our legal consultants will review your enquiry within 1 business day and get in touch to get a better idea of exactly what you are looking for.

Then your legal consultant will send through an email with a bit more information about the services you need, along with a fixed fee quote setting out costs, scope of the service and timing. Have a read through it, and if you're happy with the scope, you can accept and sign our engagement letter online - easy!

Once you've formally accepted, we'll connect you with a specialist lawyer and they will work with you to complete your project. They will contact you by email or phone if they need to get in touch.

Sprintlaw works on fixed-fee pricing wherever possible, so you can review the scope and cost before you decide whether to proceed. For the Payments Privacy Policy service, pricing starts from $900.00.

After you enquire, a legal consultant will confirm what is included, the expected timing and whether any extra work is needed before you engage us.

We operate completely online, which means we can help you wherever you are in New Zealand. We have office spaces in Sydney, and in Melbourne, but our use of technology allows our team members to work remotely from around the world. Our legal team are mostly based in Sydney, Melbourne, Brisbane and Perth. We also have a London office for Sprintlaw UK.

Our legal team is made up of experienced lawyers, who are specialists in various areas of law and hold an Australian legal practising certificate. None of our Sprintlaw lawyers are New Zealand qualified lawyers and they do not currently hold a New Zealand practising certificate.

They provide legal services working remotely from Australia via our 'legal consultancy' model, through which (under section 6 and section 35 of the New Zealand Lawyers and Conveyancers Act 2006) our Australian legal team are permitted to provide legal services to New Zealand businesses provided they do not provide services in certain 'reserved' areas of law. You can read our FAQ page to learn a bit more about our 'legal consultancy' model.

Given the strong similarities between Australian and New Zealand law, and the areas of law in which we practice (being small business and startup law), we do not view the fact that our lawyers have not qualified in New Zealand as having any substantive impact on the quality of our service. We are committed to ensuring that we provide high quality, affordable legal services to all our New Zealand clients.

Our legal team have all trained at leading firms, but have left the traditional corporate law world to join us on our mission to create a new and better way of delivering legal services. They have specialist expertise in technology law, intellectual property law, contract drafting and review, corporate law and commercial law.