Telehealth terms that match how your clinic delivers care online

Telehealth creates a different set of issues from ordinary website use. Your clinic may be taking bookings, delivering consultations remotely, collecting sensitive information before appointments and communicating with clients across different channels. A clear terms document can set out what the service includes, what it does not include, how appointments and cancellations work, and what clients agree to when using telehealth. That helps put the key rules in one place, rather than leaving them scattered across forms, emails and booking pages.

These terms often deal with eligibility to use the service, booking and payment rules, cancellations, consent wording for remote care, service limitations, communication methods, privacy-related clauses, and liability wording. For allied health clinics, the detail may also need to reflect whether clients complete intake forms online, whether recordings are made, whether family members join sessions, and how follow-up communications are handled. How you collect, use and disclose information will shape both the drafting and the advice, so the document should match your real process.

The drafting usually depends on how your clinic actually runs telehealth. Important details include the type of allied health service you provide, whether clients self-book online, how consent is captured, what information is collected before and after sessions, whether payments are taken in advance, and how reminders or follow-up messages are sent. It also matters whether you offer telehealth only, or a mix of in-person and remote services. Those practical points often shape the wording more than the label on the document.

A precedent can be a starting reference, but tailored drafting is usually safer where the document affects customers, staff, suppliers or regulators. However, it may stay too general for an allied health clinic with its own booking flow, intake questions, communication practices and privacy touchpoints. Generic wording often misses how your business collects, uses and shares information, which is a key issue for remote care. It may also gloss over service boundaries, cancellation settings or client acknowledgements that matter in day-to-day operations. A tailored document is usually more useful when your clinic wants terms that line up with what clients actually see and agree to.

Once you place the order, we will collect the key details about your telehealth setup and the way clients move through your booking and consultation process. Your lawyer then drafts or reviews the telehealth terms and raises any points that need clarification. Timing depends on the complexity of your clinic model and how quickly instructions are confirmed, especially if there are multiple service types or different information flows. If you also need related documents or broader advice, that can be scoped separately from this service.

Just submit an enquiry via this page or click the 'get started' button on our website to submit an enquiry. After you've submitted an enquiry, one of our legal consultants will review your enquiry within 1 business day and get in touch to get a better idea of exactly what you are looking for.

Then your legal consultant will send through an email with a bit more information about the services you need, along with a fixed fee quote setting out costs, scope of the service and timing. Have a read through it, and if you're happy with the scope, you can accept and sign our engagement letter online - easy!

Once you've formally accepted, we'll connect you with a specialist lawyer and they will work with you to complete your project. They will contact you by email or phone if they need to get in touch.

Sprintlaw works on fixed-fee pricing wherever possible, so you can review the scope and cost before you decide whether to proceed. For the Telehealth Terms For Allied Health Clinics service, pricing starts from $900.00.

After you enquire, a legal consultant will confirm what is included, the expected timing and whether any extra work is needed before you engage us.

We operate completely online, which means we can help you wherever you are in New Zealand. We have office spaces in Sydney, and in Melbourne, but our use of technology allows our team members to work remotely from around the world. Our legal team are mostly based in Sydney, Melbourne, Brisbane and Perth. We also have a London office for Sprintlaw UK.

Our legal team is made up of experienced lawyers, who are specialists in various areas of law and hold an Australian legal practising certificate. None of our Sprintlaw lawyers are New Zealand qualified lawyers and they do not currently hold a New Zealand practising certificate.

They provide legal services working remotely from Australia via our 'legal consultancy' model, through which (under section 6 and section 35 of the New Zealand Lawyers and Conveyancers Act 2006) our Australian legal team are permitted to provide legal services to New Zealand businesses provided they do not provide services in certain 'reserved' areas of law. You can read our FAQ page to learn a bit more about our 'legal consultancy' model.

Given the strong similarities between Australian and New Zealand law, and the areas of law in which we practice (being small business and startup law), we do not view the fact that our lawyers have not qualified in New Zealand as having any substantive impact on the quality of our service. We are committed to ensuring that we provide high quality, affordable legal services to all our New Zealand clients.

Our legal team have all trained at leading firms, but have left the traditional corporate law world to join us on our mission to create a new and better way of delivering legal services. They have specialist expertise in technology law, intellectual property law, contract drafting and review, corporate law and commercial law.