Privacy Policy

This Privacy Policy explains how Sprintlaw collects, uses, stores, discloses, and otherwise handles personal information in connection with the Sprintlaw New Zealand website and related enquiries, client onboarding, communications, and services.

We are committed to handling personal information in accordance with the Privacy Act 2020 (NZ) and the information privacy principles in that Act.

1. Scope

This Privacy Policy applies to personal information we collect through this website, through enquiry forms, bookings, emails, calls, client onboarding processes, digital tools, and related communications.

In this Privacy Policy, personal information means information about an identifiable individual.

2. What Personal Information We Collect

Depending on how you interact with us, we may collect:

• identity and contact information, such as your name, business name, email address, phone number, and job title;
• business and project information you provide when requesting a quote, making an enquiry, or seeking services;
• communications with us, including call notes, emails, messages, booking details, and support history;
• transaction and engagement information, including quotes, accepted scopes, invoices, payments, and client onboarding records;
• technical and usage information, such as IP address, browser type, device information, pages visited, referring URLs, and interactions with the website;
• marketing preferences and subscription records; and
• any other information you voluntarily provide to us.

We ask that you do not provide sensitive personal information unless it is reasonably necessary for your enquiry or for us to provide services.

3. How We Collect Personal Information

We may collect personal information:

• directly from you when you complete forms, book calls, contact us, sign up to receive updates, or otherwise interact with us;
• from your organisation or authorised representatives;
• automatically through cookies, analytics tools, and similar technologies when you use the website; and
• from third-party service providers who help us operate the website, manage enquiries, communications, payments, analytics, and client workflows.

4. Why We Collect Personal Information

We may collect and use personal information for purposes including to:

• respond to enquiries and provide quotes;
• assess whether we can assist with a matter or engagement;
• provide, manage, and improve our services and website;
• communicate with you about your enquiry, matter, account, or relationship with us;
• administer payments, billing, records, compliance, and internal operations;
• maintain security, detect misuse, and protect our systems and users;
• understand how people use our website and improve content, performance, and user experience;
• send service, update, and marketing communications where permitted by law; and
• meet legal, regulatory, risk-management, and contractual obligations.

5. Consequences If Information Is Not Provided

If you do not provide personal information we reasonably request, we may be unable to respond properly to your enquiry, provide a quote, onboard you as a client, or deliver some parts of our website or services.

6. Cookies, Analytics And Similar Technologies

We use cookies and similar technologies to keep the website functioning, remember preferences, understand traffic and usage patterns, measure campaign performance, and improve the website and our services.

These technologies may collect technical and usage information, including your IP address, device information, browser type, approximate location, pages viewed, and interactions with forms and marketing pages.

You can manage cookies through your browser settings. Disabling cookies may affect how the website works.

7. Disclosure Of Personal Information

We may disclose personal information to:

• our related entities, personnel, contractors, and advisers where reasonably necessary;
• technology, hosting, CRM, analytics, payments, communications, and support providers who assist us to operate our business and website;
• professional advisers, insurers, auditors, and compliance providers;
• service partners or counterparties where required to provide a service you have requested;
• courts, regulators, law enforcement, or other agencies where required or authorised by law; and
• buyers, investors, or counterparties in connection with a business sale, restructure, financing, or similar transaction, subject to appropriate safeguards.

8. Overseas Disclosure

Some of our service providers, systems, or related entities may be located outside New Zealand, including in Australia, the United Kingdom, the United States, or other jurisdictions.

Where we disclose personal information outside New Zealand, we take reasonable steps to ensure the disclosure is permitted under the Privacy Act 2020, including information privacy principle 12. Depending on the circumstances, this may include assessing whether the overseas recipient is subject to comparable privacy safeguards, putting contractual protections in place, or obtaining authorisation where required.

9. Storage, Security And Retention

We store personal information in digital systems and cloud-based platforms used to run our website, enquiries, client communications, and business operations.

We take reasonable technical and organisational steps to protect personal information against loss, unauthorised access, use, modification, disclosure, or other misuse. These steps may include access controls, role-based permissions, logging, encryption, vendor due diligence, and secure hosting arrangements.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required for legal, compliance, accounting, dispute-resolution, or record-keeping purposes. When information is no longer required, we take reasonable steps to delete or de-identify it.

10. Access And Correction

You may request access to personal information we hold about you, and you may request correction if you believe it is inaccurate, incomplete, or out of date.

We will respond to access and correction requests in accordance with the Privacy Act 2020. In some cases, we may require proof of identity, and we may refuse a request where the law permits us to do so. If we do not make a requested correction, you may ask us to attach a statement of correction to the relevant information where required by law.

11. Direct Marketing

We may send you legal updates, insights, service information, or other marketing communications if you have requested them, if you are already dealing with us and this is permitted by law, or if you otherwise consent.

You can opt out of marketing communications at any time by using the unsubscribe facility in the message or by contacting us. We aim to comply with applicable New Zealand rules for electronic marketing communications, including the Unsolicited Electronic Messages Act 2007.

12. Accuracy

We take reasonable steps to ensure that personal information we use or disclose is accurate, up to date, complete, relevant, and not misleading, having regard to the purpose for which it is used.

Please let us know if your details change or if you believe any information we hold is incorrect.

13. Children

Our website and services are intended for business users and are not directed to children. If you believe a child has provided personal information to us without appropriate authority, please contact us so we can review the matter.

14. Complaints

If you have a privacy concern or complaint, please contact us first and provide enough detail for us to investigate. We will review the matter and respond within a reasonable time.

If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner in New Zealand.

15. Changes To This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this website and will apply from the time of publication unless stated otherwise.

16. Contact

If you have questions about this Privacy Policy, want to make an access or correction request, or wish to raise a privacy concern, please contact us using the details provided on this website.