Healthtech terms and conditions for apps, platforms and digital health services

Usually, once your product is being used by patients, practitioners, clinics, customers or other users in a way that involves health-related functionality, sensitive information or reliance on platform outputs. Generic website terms are often too light for that setting. A dedicated document can help explain what the platform does, what it does not do, who can use it, what permissions you need from users, and where responsibility sits if information is incomplete, delayed or used outside intended parameters.

The document often covers account use, eligibility, acceptable use rules, fees, intellectual property, service availability, disclaimers about the nature of the platform, limits on liability, suspension or termination rights, and privacy-related wording. In healthtech matters, there may also be clauses dealing with consent, user acknowledgements, third-party integrations, practitioner or clinic roles, and the limits of automated content or digital tools. Which points matter most depends on your product, your users and the way information moves through the platform in practice.

A lot turns on your operating model. It matters whether your product is patient-facing or business-facing, whether it supports bookings, records, monitoring, communications or decision-support tools, and whether third parties such as clinicians or providers use the system. The right drafting depends on your actual data flows, including what you collect, why you use it and who receives it. The legal position also depends on the way the business handles information in practice, not just what the terms say, so the document needs to line up with real workflows.

It can be. Templates often assume a standard software or website model and may not deal properly with health-related consent issues, sensitive information handling, user reliance on platform content, or the roles of practitioners and service providers. If the template does not match your actual product, the gaps can show up in complaints, onboarding friction or unclear liability positions. A tailored document is usually more useful where your platform has health data touchpoints, regulated users, or features that could be misunderstood as clinical or professional support.

After you engage us, we gather the key details about your platform, user journey and the main commercial or privacy issues you want addressed. We then prepare the draft terms or review your existing document and provide feedback. Timing depends on the complexity of the platform and how settled your business model is. If your product has multiple user types, integrations or more involved consent flows, the drafting may take longer. Minor amendments are included, but implementation into your product or ongoing compliance monitoring is not.

Just submit an enquiry via this page or click the 'get started' button on our website to submit an enquiry. After you've submitted an enquiry, one of our legal consultants will review your enquiry within 1 business day and get in touch to get a better idea of exactly what you are looking for.

Then your legal consultant will send through an email with a bit more information about the services you need, along with a fixed fee quote setting out costs, scope of the service and timing. Have a read through it, and if you're happy with the scope, you can accept and sign our engagement letter online - easy!

Once you've formally accepted, we'll connect you with a specialist lawyer and they will work with you to complete your project. They will contact you by email or phone if they need to get in touch.

Sprintlaw works on fixed-fee pricing wherever possible, so you can review the scope and cost before you decide whether to proceed. For the Healthtech Terms And Conditions service, pricing starts from $900.00.

After you enquire, a legal consultant will confirm what is included, the expected timing and whether any extra work is needed before you engage us.

We operate completely online, which means we can help you wherever you are in New Zealand. We have office spaces in Sydney, and in Melbourne, but our use of technology allows our team members to work remotely from around the world. Our legal team are mostly based in Sydney, Melbourne, Brisbane and Perth. We also have a London office for Sprintlaw UK.

Our legal team is made up of experienced lawyers, who are specialists in various areas of law and hold an Australian legal practising certificate. None of our Sprintlaw lawyers are New Zealand qualified lawyers and they do not currently hold a New Zealand practising certificate.

They provide legal services working remotely from Australia via our 'legal consultancy' model, through which (under section 6 and section 35 of the New Zealand Lawyers and Conveyancers Act 2006) our Australian legal team are permitted to provide legal services to New Zealand businesses provided they do not provide services in certain 'reserved' areas of law. You can read our FAQ page to learn a bit more about our 'legal consultancy' model.

Given the strong similarities between Australian and New Zealand law, and the areas of law in which we practice (being small business and startup law), we do not view the fact that our lawyers have not qualified in New Zealand as having any substantive impact on the quality of our service. We are committed to ensuring that we provide high quality, affordable legal services to all our New Zealand clients.

Our legal team have all trained at leading firms, but have left the traditional corporate law world to join us on our mission to create a new and better way of delivering legal services. They have specialist expertise in technology law, intellectual property law, contract drafting and review, corporate law and commercial law.