Good records matter because the Act gives officers inspection powers where they reasonably believe an offence has been or is being committed.
An officer may require production of substances or goods, and books, documents or other records, relating to the suspected offence. Officers may inspect those records, copy them, inspect substances or goods, and take samples where they reasonably believe the items may be evidence of an offence.
The Act also says an officer exercising inspection powers must produce evidence of appointment and identity at the time and later on request.
From a business point of view, this means records should be organised in a way that lets you quickly show what the product is, where it came from, what approval pathway applies, and what happened to it during storage, transfer, servicing or disposal.
The Act preserves the privilege against self-incrimination, but that does not remove the need to handle inspections carefully and consistently.
The Environmental Protection Authority must also keep an Ozone Layer Protection Register. The register records permit details, exemption details and other prescribed information needed for New Zealand’s international obligations, and Customs must be allowed access to it.
Customs officers may seize substances or goods they reasonably believe were imported in contravention of the Act. If a person is convicted of certain offences, the court may order forfeiture of the relevant substances or goods to the Crown.