Loading...
Consumer Law Articles
Expert articles and practical legal guides on consumer law for new zealand businesses.
How NZ Businesses Can Respond To Bad Online Reviews
Bad online reviews can feel brutal when you’re a small business owner. One negative comment can pop up at the top of search results, scare off new customers, and put your team...
19 April 2026
How Long Should A Refund Take Under New Zealand’s CGA & Fair Trading Act?
Refund requests are one of those “day-to-day” moments that can quickly turn into a bigger issue for a small business. A customer might be perfectly reasonable - or they might be frustrated,...
18 April 2026
Handling Google Review Disputes In New Zealand
If you run a small business in New Zealand, you’ve probably felt it: one unfair online review can undo months of hard work. Sometimes the review is genuinely negative (and you can...
15 April 2026
Gift Voucher Expiry Laws In New Zealand: What Businesses Need To Know
Gift vouchers (and gift cards) can be a win-win: your customer gets a flexible present, and your business gets cashflow and a future sale locked in. But they can also create awkward...
12 April 2026
Do You Have To Pay A Service Charge In New Zealand?
If you run a café, restaurant, bar, hotel, or even a retail store with a “hospitality-style” checkout (think: tasting rooms, events, in-store dining, or group bookings), adding a service charge can feel...
1 April 2026
Distance Selling And Online Consumer Law In New Zealand
Running an e-commerce business in New Zealand is exciting because you can reach customers anywhere, sell 24/7, and scale fast without a physical shopfront. But selling online also comes with a specific...
30 March 2026
Defamation And Slander In New Zealand: Key Risks For Businesses
If you run a small business, your reputation is one of your most valuable assets. But reputation can also be fragile. A single post, review, or “off-the-cuff” comment can spread quickly -...
27 March 2026Dealing With Faulty Goods Under The Consumer Guarantees Act 1993 In NZ
If you sell products to customers in New Zealand, you’ve probably dealt with at least one “this is faulty” message at the worst possible time - during a busy trading week, a...
27 March 2026Credit Card Refunds For NZ E‑Commerce: What The Law Says
If you run an online store, you’ve probably had this moment: a customer emails (or comments on social media) demanding a “credit card refund now”, and you’re left wondering what you actually...
26 March 2026
Consumer Protection Laws NZ E-Commerce Businesses Must Follow
Running an e-commerce business in New Zealand is exciting - you can sell nationwide (or globally), automate a lot of your operations, and build a brand that scales. But because your customers...
23 March 2026
Consumer Guarantees Act vs Fair Trading Act: NZ eCommerce Rules
If you run an online store in New Zealand, you’re almost certainly dealing with consumer law every day - even if you don’t realise it. Two of the big ones are the...
23 March 2026
Consumer Guarantees Act 1993 in NZ: Business Compliance Guide (2026)
If you sell products or services in New Zealand, the Consumer Guarantees Act 1993 (often shortened to the “CGA”) is one of those laws you can’t afford to ignore. It’s easy to...
23 March 2026
Client Not Paying An Invoice In NZ? Legal Options
Having a client not paying your invoice can be more than just frustrating - it can seriously squeeze your cash flow, your ability to pay suppliers, and even your own salary. The...
18 March 2026
Commerce Commission Rules For Gym Membership Cancellations In NZ
Running a gym or fitness studio is all about creating momentum - helping members show up, stay consistent, and get results. But behind the scenes, the legal side of your memberships needs...
17 March 2026Cancellation Fees And Consumer Guarantees Under NZ Law (CGA And FTA)
Cancellation fees can be a lifesaver for small businesses. If you’re booking out your time (or your team’s time), turning down other work, ordering stock, or reserving capacity, a last-minute cancellation can...
15 March 2026Can You Send A Letter Of Demand By Email In New Zealand?
You’ve delivered the goods, finished the job, or provided the service - and the invoice is now well overdue. You’ve followed up politely. You’ve sent reminders. Maybe you’ve even had a phone...
14 March 2026
Can You Refund A Gift Card In New Zealand?
Gift cards can be a great way to smooth out cash flow, increase repeat customers, and boost average spend - but they also come with a surprisingly common question from customers: can...
14 March 2026Can You Sue For Defamation (Slander) In New Zealand?
If you run a small business, your reputation isn’t just “nice to have” - it’s often the difference between steady sales and a quiet inbox. So when someone posts a damaging review,...
13 March 2026
Can You Charge Late Fees On Invoices In New Zealand?
You’ve done the work, delivered the product, and sent the invoice. Then you wait. And follow up. And wait some more. If you run a small business, late payments can quickly turn...
13 March 2026Can You Legally Sell a Debt to a Collection Agency in NZ?
If you’re running a small business, unpaid invoices can quickly turn from “a bit annoying” into a real cashflow problem. When you’ve chased a customer, sent reminders, and tried to negotiate a...
13 March 2026Can You Legally Remove Unpaid Goods From Your Business Premises In NZ?
It’s a situation most small businesses will run into at some point: a customer (or another business) leaves goods on your premises, doesn’t pay, and you’re left thinking, “Can I just remove...
13 March 2026
Can NZ Businesses Charge Interest On Overdue Invoices?
Chasing unpaid invoices is one of those parts of running a business that no one puts on the vision board. You’ve done the work, delivered the goods, or hit the milestone -...
11 March 2026
Can Businesses Refuse Cash Payments In New Zealand?
If you’re running a café, retail store, gym, tradie business, or any customer-facing operation, you’ve probably noticed more people tapping cards and paying online. At the same time, you might be thinking:...
10 March 2026Can Businesses Legally Remove Google Reviews In New Zealand?
If you run a small business, online reviews can feel like a second storefront. When you get a great review, it’s a win. When you get a harsh (or plainly unfair) one,...
10 March 2026
Need support?
Need help with your business legals?
Speak with Sprintlaw to get practical legal support and fixed-fee options tailored to your business.