Consumer Law Articles
Expert articles and practical legal guides on consumer law for new zealand businesses.
Do You Need A Chargeback Clause For Your Online Store?
Chargebacks can be costly for online retailers. Here is how clear terms, refund processes, proof of delivery and consumer law obligations fit together.
24 October 2026
What If A Customer Refuses To Pay A Deposit?
If a customer pushes back on paying a deposit, you don't have to carry all the risk. Here's how to set fair, clear deposit and cancellation terms in New Zealand.
23 October 2026
Car Rental Agreements For Peer-To-Peer Fleets
Hiring out vehicles can be a great small business, but your terms need to handle damage, bonds, fines, insurance and driver rules clearly.
23 October 2026
Terms Of Sale For Custom Cake Businesses
Taking custom cake orders? Clear terms can help you manage deposits, design approval, allergies, collection, delivery and cancellations with less stress.
23 October 2026
Can B2B Sales Claims Be Misleading In New Zealand?
Selling to other businesses still carries Fair Trading Act risk. Here's how to check your proposals, case studies and ROI claims before they go out.
22 October 2026
Terms And Conditions For Meal Kit Delivery Businesses
Launching meal kit subscriptions? Your website terms should cover more than checkout. Here's how to handle skipped boxes, allergens, substitutions and failed deliveries.
21 October 2026
Can Your Brand Make Green Claims In NZ?
Using sustainability claims on your packaging, website or ads? Here's how NZ brands can check green claims for Fair Trading Act risk before they go live.
21 October 2026
Terms And Conditions For Home Cleaning Businesses
Taking bookings for home cleaning? Clear terms can help you manage cancellations, access, damage, recurring clients and payments from day one.
21 October 2026
Contracts For Mobile Beauty Therapists In NZ
Mobile beauty work comes with unique contract issues, from travel fees and cancellations to consent forms, hygiene and client access at home.
21 October 2026
Preorder Terms For Made-To-Order Furniture
Taking deposits before making custom furniture? Clear preorder terms help you manage lead times, cancellations, variations, delivery and refunds fairly.
20 October 2026Can A Business Refuse A Refund For Custom Orders?
Selling personalised or made-to-order products? Here's when you can refuse change-of-mind refunds, and when consumer guarantees still require a remedy.
20 October 2026
Can A Business Keep A Deposit In New Zealand?
If a customer cancels, can you keep their deposit? Here's how NZ businesses can set fair, clear deposit and cancellation fee terms that protect bookings.
19 October 2026
Product Recall Clauses For Consumer Goods Brands
Selling consumer goods in New Zealand? A clear product recall clause helps you decide who notifies customers, manages regulators and pays recall costs before there is a problem.
19 October 2026
How To Write A Deposit Clause For Event Contracts
Taking deposits for events can protect your calendar and cash flow, but the wording matters. Here's how to set clear, fair deposit terms that reduce refund disputes.
19 October 2026
Do Massage Therapists Need Client Waivers In NZ?
Running a mobile massage business? Your waiver matters, but it works best alongside consent forms, health screening, privacy wording and clear booking terms.
18 October 2026
Supplier Agreements For Cafe Wholesale Bakers
Supplying cafés with bread, pastries or cakes? A clear wholesale bakery supply agreement can help you manage deliveries, payments, allergens and rejected stock.
18 October 2026
Do Beauty Clinics Need Client Waivers In New Zealand?
Offering higher-risk beauty treatments? Here's how client waivers, informed consent, customer terms and consumer law work together in New Zealand.
18 October 2026
Deposit Vs Part Payment: What Should Your Contract Say?
Taking money upfront can protect your cash flow, but the wording matters. Here is how to set clear deposit, refund and cancellation terms in New Zealand.
18 October 2026
When Can You Change Prices In A Customer Contract?
Thinking about increasing prices for existing customers? Here is how to use price variation clauses, notice and acceptance without creating avoidable contract risk.
17 October 2026
Fair Trading Act Rules For Online Courses In NZ
Selling an online course in New Zealand? Here is how to keep your sales page, income claims, testimonials, scarcity tactics and refunds on the right side of the Fair Trading Act.
17 October 2026
Custom Order Cancellations in New Zealand
Can you keep a deposit when a customer cancels a custom order? Learn how New Zealand consumer law affects deposits, refunds and cancellation terms.
16 October 2026
Supplier Late Delivery in New Zealand Contracts
Late supplier deliveries can disrupt sales, production and customer promises. Learn how NZ contracts deal with missed dates, notices, force majeure and remedies.
16 October 2026
Auto-Renewal Membership Terms in New Zealand
Selling memberships or subscriptions in New Zealand? Learn how to disclose auto-renewal terms, manage cancellations and reduce Fair Trading Act risk.
16 October 2026Purchase Order Terms in New Zealand: Should You Accept?
A practical New Zealand guide for suppliers deciding whether a customer purchase order changes the deal, and how to keep your own trading terms in control.
16 October 2026
Need help with your business legals?
Speak with Sprintlaw to get practical legal support and fixed-fee options tailored to your business.