Consumer Law Articles
Expert articles and practical legal guides on consumer law for new zealand businesses.
How Can Your Business Comply With Consumer Guarantees? (2026 Updated)
If you sell products or services in New Zealand, consumer guarantees probably apply to you - even if you’re a tiny business, you sell online, or you only make sales “sometimes”. And...
6 January 2025
Customer Loyalty Programs: A Legal And Practical Overview (2026 Updated)
A great customer loyalty program can turn a one-off purchase into a long-term relationship. Done well, it helps you grow repeat business, learn what your customers love, and stand out in a...
6 January 2025
Recommended Retail Price: How Do You Know If Your Price Is Right? (2026 Updated)
Setting a price can feel like a guessing game. You don’t want to undercharge and burn out. But you also don’t want to overcharge and watch customers disappear (or worse, attract complaints...
6 January 2025
What Is Greenwashing? (2026 Updated)
More and more customers in New Zealand want to buy from businesses that genuinely care about sustainability. That’s great news if you’ve invested in greener materials, cleaner supply chains, or lower-emissions operations....
6 January 2025
How To Deal With Negative Online Reviews (2026 Updated)
Negative online reviews can feel personal - especially when you’ve poured time, money and a lot of energy into building your business. But here’s the good news: with the right approach, a...
6 January 2025
Cancellation Fees For Services – How They Can Protect Your Small Business (2026 Updated)
If you run a service-based business, cancellations and no-shows can be more than “just annoying” - they can throw out your schedule, waste staff time, and seriously impact cash flow. A clear...
6 January 2025
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