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A Shipping Policy is an essential document for any online eCommerce store operating in New Zealand. It ensures that your customers are well-informed about your shipping practices and helps to set clear expectations regarding the delivery of your products.
Why Do I Need A Shipping Policy?
A Shipping Policy for a New Zealand-based business will include clauses covering shipping information such as the shipping method, fees, time frames, and any additional information relevant to the delivery process. Our lawyers will ensure that the document is tailored to your business and your specific needs. Having a comprehensive shipping policy is particularly important if you’re shipping unique products or handling deliveries in-house.
For instance, if your business is directly delivering products to customers, it’s wise to include clauses that require customers to provide a safe delivery area. This could involve informing you of any pets on the premises. It’s also advisable to clarify that your business will not be liable for any damage to products once they have been delivered.
What’s Included?
Our Shipping Policy for New Zealand includes clauses such as:
- Shipping method
- Delivery timeframes
- Shipping fees
This policy is invaluable for your online eCommerce store, ensuring that your customers are fully aware of how their purchases will be shipped to them.
However, since our Shipping Policy does not encompass payment or refund policies, we recommend obtaining a comprehensive set of eCommerce Terms & Conditions for your online store to cover all aspects of your business operations.
These will include additional clauses such as refund and payment policies, terms of sale, liability limitations, and dispute resolution tailored to New Zealand’s consumer protection laws.
Need Help?
If you’re ready to have your Shipping Policy or eCommerce Terms & Conditions drafted for your New Zealand online business, Sprintlaw has friendly and experienced lawyers who can guide you through the necessary legal processes.
For a consultation on your options, you can reach us at 0800 002 184 or [email protected] for a free, no-obligations chat.
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