Customer Contracts
drafted by expert lawyers

Customer Contracts – also referred to as Service Agreements, Business T&Cs or Client Agreements – set out the terms and conditions on which clients engage your company.

Having a properly drafted Customer Contract is important in protecting your rights, limiting your liability and avoiding unnecessary disputes, so you should seek legal assistance when preparing one.

Our business lawyers have experience drafting Customer Contracts across a variety of industries. We have a range of fixed fee Customer Contract packages, so get in touch to learn more!

The contents of your Customer Contract will vary depending on your business and the type of services or goods you’re providing.

Typically, Customer Contracts will include provisions that provide a clear outline of what you’re selling, details about payments, and other important protections and limitations specific to your business.

As a general guide it might include the following:

• what kind of services will the customer get?
• what obligations does the customer have?
• what obligations does the business have?
• payment information
• how are liability issues dealt with?
• how will disputes be resolved?
• how can the contract be terminated?

Whatever kind of goods or services your business is providing to your customers, your Customer Contract should clearly outline what it is you are doing.

When things aren’t documented properly between you and your clients, potential disagreements that may arise down the track could become costly and time consuming.

A huge part of business legals are about preventing the headaches before they happen. Having a properly drafted Customer Contract that is tailored to your business is essential to limiting your liability.

Just submit an enquiry via this page or click the ‘get started’ button on our website to submit an enquiry. After you’ve submitted an enquiry, one of our legal consultants will review your enquiry within 1 business day and get in touch to get a better idea of exactly what you are looking for.

Then your legal consultant will send through an email with a bit more information about the services you need, along with a fixed-fee quote setting out costs, scope of the service and timing. Have a read through it, and if you’re happy with the scope, you can accept and sign our engagement letter online – easy!

Once you’ve formally accepted, we’ll connect you with a specialist lawyer and they will work with you to complete your project. They will contact you by email or phone if they need to get in touch.

We operate completely online, which means we can help you wherever you are in New Zealand. We have office spaces in Sydney, and in Melbourne, but our use of technology allows our team members to work remotely from around the world. Our legal team are mostly based in Sydney, Melbourne, Brisbane and Perth. We also have a London office for Sprintlaw UK.

Our legal team is made up of experienced lawyers, who are specialists in various areas of law and hold an Australian legal practising certificate. None of our Sprintlaw lawyers are New Zealand qualified lawyers and they do not currently hold a New Zealand practising certificate. They provide legal services working remotely from Australia via our ‘legal consultancy’ model, through which (under section 6 and section 35 of the New Zealand Lawyers and Conveyancers Act 2006) our Australian legal team are permitted to provide legal services to New Zealand businesses provided they do not provide services in certain ‘reserved’ areas of law. You can read our FAQ page to learn a bit more about our ‘legal consultancy’ model.
 Given the strong similarities between Australian and New Zealand law, and the areas of law in which we practice (being small business and startup law), we do not view the fact that our lawyers have not qualified in New Zealand as having any substantive impact on the quality of our service. We are committed to ensuring that we provide high quality, affordable legal services to all our New Zealand clients. 
 Our legal team have all trained at leading Australian firms, but have left the traditional corporate law world to join us on our mission to create a new and better way of delivering legal services. They have specialist expertise in technology law, intellectual property law, contract drafting and review, corporate law and commercial law.