How do I deal with complaints from consumers about marketing and advertising in New Zealand?

Addressing marketing and advertising complaints in New Zealand requires adherence to the Fair Trading Act 1986 and industry-specific codes, such as the Advertising Standards Authority (ASA) codes. It's crucial that your marketing practices are transparent and non-deceptive. Establish a clear complaints handling system, addressing grievances promptly and effectively. Our legal professionals can guide businesses in managing such complaints and ensuring compliant advertising practices.