legal questions
What are the consumer protection laws in New Zealand?
The primary legislation for consumer protection in New Zealand is the Consumer Guarantees Act 1993 (CGA) alongside the Fair Trading Act 1986. These laws cover unfair trade practices, product safety, consumer rights guarantees, and warranties. Businesses are prohibited from making false or misleading claims, engaging in unconscionable conduct, or employing unfair contract terms. Consumers have the right to remedies, including refunds, repairs, or replacements, for products or services that fail to meet the mandatory guarantees. Regular consultations with our consumer law specialists can ensure comprehensive compliance.
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